Improve customer satisfaction with WebEx
Provide quick support and increase resolve issues for your customers the first time they call. Use Cisco WebEx technology to fix remote problems in real time. Skip the frustrating back-and-forth of talking customers through solutions by phone. And save the time and expense of onsite support calls. You’ll increase both productivity and customer satisfaction.
- View and control remote desktops securely to resolve problems.
- Transfer security patches and updates to keep systems current.
- Connect instantly through firewalls—no need for customers to install software.
Provide prompt, accurate customer support
If supporting customers is just one part of your job, you can conduct simple support sessions with Cisco WebEx Meeting Center. Also use it for general meetings, sales presentations, and more.
If you’re a customer service representative conducting multiple and intense support sessions, you’ll find the advanced functionality you need in Cisco WebEx Remote Support.
Need to keep up with unattended customer computers, servers, and point-of-service? Install patches and updates using Cisco WebEx Remote Access from anywhere—no onsite service visits required.
Managing a large number of customer service requests? Get Service Desk by Parature to organize and handle service requests effectively. Track, route, and manage requests with an advanced trouble ticketing system.
Which WebEx solution is right for you?
Which WebEx Solution is right for you? | Cisco WebEx Meeting Center | Cisco WebEx Remote Support |
|---|---|---|
| ||
Description | Primarily for online meetings, serves basic support needs | Designed specifically for customer support |
Remote visibility and control of another desktop | yes | yes |
Real-time file transfer during session | yes | yes |
Work across firewalls with no customer software installation | yes | yes |
Allow customer to see your desktop | yes | yes |
Click-to-connect feature simplifies customer access | yes | |
WebEx WebACD routes customers to next available agent | yes | |
Multi-session interface lets one agent support multiple customers | yes | |
Co-browsing shows agent which pages a customer was viewing | yes | |
Custom scripts to push and run patches, updates, and other files with a single click | yes | |
Integration with a full application set for advanced support:
| yes | |
Management dashboard with real-time team visibility | yes |
Still not sure which option is right for you? Our solutions specialists are available to answer your questions and help you select the solution that matches your needs.
Contact us now or call 877-509-3239 to learn more.
